What is Enterprise Software? Definition, Types, Examples

Modern business management software stands out for using the cloud as a storage medium, which allows access to tools and data from anywhere, at any time using any type of device. Cloud is not the only option defining the enterprise software, but the idea of having access to your data and digital working space from wherever you are is the key aspect here. Customer relationship management software is a vital tool for large companies to use. It can help a business keep track of their clients and their needs, which is especially important for companies that have body shops or other relevant service based businesses.

what is enterprise software examples

Large organizations and enterprises are spending more money acquiring enterprise software tools to help automate and effectively run their business processes. Out of many types of enterprise application software, SurveyMonkey claims to be trusted by 98% of Fortune 500 companies and is one of the most popular solution on the market. It offers a centralized admin dashboard and audit logs for managing and tracking user activity but also easy onboarding and enterprise-level security. You can also integrate your survey data into more than 80 external apps such as Salesforce, Marketo or Oracle Marketing Cloud. Sage is one of the leading providers in the industry with a Capterra rating of 4.1 stars and 4.3 on G2Crowd.

Enterprise Software: A Definition With Concrete Examples

Fret not, the following post is not about any new buzzword or concept, in fact, it is pretty the opposite. We will be brushing up on one of the most chewed concepts, i.e. an enterprise software. After going through this article, we hope you have a better understanding of what an enterprise software is and how it can be used to benefit your business. We also hope that you have a better idea of the different kinds of enterprise software that are available. There is a lot of software out there that claims to be enterprise software so what exactly is enterprise software?

what is enterprise software examples

This is where a solution such as iCIMS can make a strong impact with a strong 4.3 rating on Capterra and 4.1 in G2Crowd. As you saw in the previous section, ES can improve the overall functioning of an organization from employees to products and customers. That said, there is a wide range of categories and business areas in which these types of software prove to be extremely valuable and we will take a quick look into each of them.

Use its AI-based predictive audiences and rich behavioral data to best engage your customers and improve their customer experience. Marketing Automation is the use of applications that streamline your marketing efforts without the need for human action. This technology manages marketing processes and campaigns across large channels. It is user-friendly, streamlines workflows, and increases the efficiency of an HR department. Personio increases productivity and maximizes your workforce’s full potential. Human resources management is the process of recruiting, hiring and managing people within an organization.

On the other hand, an enterprise-level business with many employees also operates global supply chains, resulting in these organizations relying largely on dynamic technologies to handle large workflows. When all your customer data is in one place, customer service levels improve, along with retention rates. You can use customer data to create tailored content, delivering personalized messages that motivate your customers on a deeper level than generic appeals. You can learn more about some of these vendors in our top 10 ERP systems list, but in this post, we’re talking types of software rather than specific vendors. Let’s take a look at a few of the most common types of software aimed at enterprise-level organizations. A business that’s rapidly expanding requires software that’s flexible and scalable enough to adapt to its changing needs.

Customer Service

Getting a big picture of it all and analyzing enterprise aspects throughout is impossible without proper tools. While business management only increases in complexity as a company grows, many smaller businesses still find ERP software to be essential in 2023. Even local, mom-and-pop businesses still juggle a variety of business elements such as accounting, inventory management, payroll and sales. Of any type of business, small ones likely have the least bandwidth to devote to analyzing and optimizing these various elements, making them a good candidate for an ERP system.

With its process management feature, you can automate routine work to afford you more time to handle important tasks and workflows. Asana integrates with over 200+ popular business tools such as Google Sheets, Microsoft Teams, Zoom, Google Calendar, Salesforce, Gmail, OneDrive, and others. With Laserfiche, you can streamline your business processes by eliminating repetitive processes. This software tool establishes and enforces compliance policies and helps you accelerate document review and approval.

Deployment, launch, and support

This is an excellent example of what is enterprise technology offering by managing customer support no matter the location of the team. With 3 core plans, starting at 5€ an agent, Zendesk products and platforms mean better customer experience and, ultimately, profit. They provide a complete suite for candidate relationship management, advanced communications and hiring suite alongside with a partner ecosystem that lets you integrate other recruiting solutions via their marketplace. Datapine is an enterprise software company focused on delivering business intelligence solutions to industries and companies across the world. Embedding their solution into your own is fairly easy so you can use datapine as your own product and scale their features as your business scenarios require.

But all that website data needs to be analyzed in order to successfully optimize a company’s presence, and that’s why web analytics software and tools such as Google Analytics are needed more than ever. With a stable rating of 4.7 stars on Capterra and 4.5 on G2Crowd, Google Analytics proves to be the go-to solution when it comes to website analysis. WordPress is a free open-source content management system that is currently used on over 40% of all websites worldwide.

what is enterprise software examples

Merge data from various sources, including BI, social, transactions and more with role-based dashboards. The dashboard infolets showcase KPI summaries in accordance with transaction and process statuses while analyzing cash positions and cash requirement predictions. SMEs play a huge role in the economy and are not a one-size-fits-all sector.

Enterprise system

ERP systems can help by automating internal compliance-monitoring tasks and reporting compliance status in real time with a high degree of accuracy. When it comes to enterprise resource planning , it can be difficult to choose which platform best meets your needs. While this list is far from exhaustive, here are five of the most popular applications available.

Enterprises use survey software to support any aspect that connects them with an audience, no matter if there are clients or customers in question, or business partners. Surveys can provide insights for marketing campaigns, helpdesk, satisfaction levels of employees, or general feedback about specific business questions. SurveyMonkey leads the way, we can see it with a strong 4.6 Capterra rating and 4.4 in G2Crowd. Online conferences and events such as webinars have become an essential element of everyday business life in recent years- especially after COVID-19 when digital communication was highly enhanced. Effective remote communication is critical for these kinds of events and you need the right software which can handle large numbers of participants with ease. Extensive features are needed to provide participants with the best possible experience during online events, which are in no way inferior to classic offline ones.

  • Developing and launching a new enterprise software development solution is a task to reckon with, but the result is a tailored workflow that provides convenience in all the right places.
  • Any planning must adjust to unexpected circumstances, but it should follow a certain path, both in what you want to achieve and when you want to achieve it.
  • SaaS software is cloud-based and easily accessible from various devices with an internet connection.
  • ERP software from Brahmin Solutions excels at large-scale, real-time inventory management, making it a worthwhile consideration for bigger retailers, wholesalers and distributors.
  • Healthcare We aim to help the healthcare sector deliver a customer-centric experience for patients.
  • It is an essential enterprise tool for managing and optimizing interactions by analyzing customer insights to make better sales decisions as well as track customer activity.

Rather than having separate data collection and management programs for each department—one for sales, one for inventory management, another for production, and so on—an ERP system provides a single hub for it all. More recently, the use of centralized software in the workplace has revolutionized the way these goals are carried out by integrating once-separate systems. As much as ever, ERP remains a data-driven approach to consolidating and improving business functions.

Enterprise Resource Planning

They can also bring together data from different departments to build out their sales pipelines and make financial forecasts. However, you can’t just start mass emailing people using a library from some programming language. Besides the risk of being targeted as spam, such homegrown approaches might cause you headaches with legislation aimed at protecting users’ data, such as GDPR. Adopting a proper email marketing system is the way to go to if you want to avoid the dangers outlined above and have access to facilities you’ll need to manage your customers’ preferences. In order to not only survive but thrive, organizations need to be always acquiring new customers while simultaneously maintaining healthy, durable relationships with existing ones.


Using an ERP product to perform these functions can reduce human error and help cut costs. Here are the 10 Enterprise application software solutions that every organization needs to thrive in their industry. In this digital age, instant messaging has become a standard process in businesses. Modern enterprise messengers provide a slew of benefits for business communication, and they are usually simple to integrate into existing operating systems. To put it simply, customer relationship management is all about locating customers.

Customer Support Enterprise Software

This ERP software tool connects all your business departments and functions. You can deploy the software as a cloud, on-premise, or hybrid ERP solution. Manage diverse https://globalcloudteam.com/ accounting and financial close practices, treasure and financial risk protocols, collaborative accounting responsibilities, real-estate management and more.

During his time working in investment banking, tech startups, and industry-leading companies he gained extensive knowledge in using different software tools to optimize business processes. Pipedrive is a simple CRM solution for marketing, tracking, prospecting, and managing sales. You can use this software tool to automate tasks and types of enterprise application manage your entire sales process. Accounting software tools are online applications used for recording and processing accounting transactions like ledgers, payrolls, taxes, and others. You can use accounting software to streamline your accounting processes, automate financial management, and get accurate and error-free records.

Starting with a clear IT strategy helps to highlight technology gaps and opportunities. Stay up to date with different topics related to project management, agile methodology, and more. Enterprise companies are known by their long-term strategies and planning, thus it is important to foresee the scalability request for the software considered. The system must also adapt to the physical infrastructure that your business has, otherwise you need to include the new infrastructure to the software implementation project scope to make it fully comply with the newly-built system.

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